Delivery

Lady Zee ships parcels via LA POSTE throughout Europe, England and Morocco. This is ready to change later to cover more areas.

Shipping Delay:

France: between 48 hours and 72 hours

Other countries: Between 3 and 15 days

You have not received your order confirmation?
We advise you to always check that the specified email address is correct as it is often the reason why you do not receive the confirmation. The e-mail could also be blocked by your internet supplier and therefore may have landed in your spam bin.

One of the products ordered is out of stock. What can I do to get this?
If you are not lucky and that one of the products you ordered is out of stock, it will not be sent. You can then create an alert product to be informed (e) when it is back in stock email. Do not forget to order very quickly when you receive an alert notifying you that it is back in stock because all the people who have created the same warning will also be informed.

WILL I BE CHARGED FOR FEES AND CUSTOMS IMPORT?
Do not worry, you do not normally have to pay customs and import duties for orders to Europe and England.
Note that Lady Zee has no control over the amount of customs duties, since they vary from one country to another. These fees must be paid by the recipient of the package, even if you refuse the delivery. In a case like this, you will always be held responsible for original customs fees, import duties and the cost of returning the parcel to Lady Zee. These costs will be deducted from your refund and if they exceed the amount of your order (including shipping), the package will be destroyed and you will not be refunded.
We suggest you contact your local customs office for more information.